Manual Action Not Firing the Correct Linked Agent (Doc ID 2240603.1)

Last updated on MARCH 05, 2017

Applies to:

Oracle Global Trade Management - Version 6.3.6 to 6.4.3 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

When changing the agent associated with a Manual Agent action, the old agent is not unsubscribing to the action. As a result when the action fires, it triggers the old and new agents.

Example:

01. Create an action (Action1) and point it to trigger an agent (Agent1)
02. Change Action1 to point to trigger a different agent (Agent2)
03. Fire Action1, both Agent1 and Agent 2 fire. (This is the problem, only Agent2 should fire.)

Cause

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