R12 E-Business Suite User Login Fails Intermittently With HTTP 404 Errors, Or Other Random Login Failures Occur With OACore Errors 'CacheFullException: J2EE JOC-017 The Cache Is Full' And 'CacheInternal.000DEFAULT_CONTEXT$$> <BEA-000000>' (Doc ID 2241277.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2 Applications Technology Stack,

 

 

After an upgrade some users intermittently cannot log in. In many cases after allowing some time to pass (15-30 minutes), when they try again the login is successful.

The users may get different errors, but the most common is 'HTTP 404 error' when attempting to login.

There are no issues when only a few users are on the system, but once released to all users the the login error frequency increases.

the following error occurs for these intermittent login error:

HTTP 404 - Not Found

The following error will appear in the oacore_serverx.out logs:

<Error>
<oracle.as.cache.CacheInternal.000DEFAULT_CONTEXT$$> <BEA-000000>
<oracle.ias.cache.CacheFullException: J2EE JOC-017 The cache is full.

Changes

An upgrade was recently performed, but the issue may also occur in other cases.

Cause

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