Notification Mailer Not Working After Upgrade Where Mail_status Is Failed (Doc ID 2243268.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Workflow - Version 12.0.1 to 12.2.6 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.2.5 version, Workflow Mailer

ACTUAL BEHAVIOR
After the recent upgrade, user are not getting any email and wf_notifications table has records with mail_status failed.

EXPECTED BEHAVIOR
Expect users to receive workflow email notifications without failing.

The issue can be reproduced at will with the following steps:
1. Upgraded to 12.2.5.

The issue has the following business impact:
Due to this issue, users cannot receive workflow email notifications.

Cause

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