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Troubleshooting for Requisitions / Purchase Orders in Process or Pre-Approved Status (Doc ID 225017.1)

Last updated on MAY 25, 2021

Applies to:

Oracle Purchasing - Version 11.5.1 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

This Troubleshooting Guide documents difficult-to-diagnose problems. It is provided to assist in debugging complex issues relating to usage of the product. When possible, diagnostic scripts are included in the document to assist in troubleshooting problems.


Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Introduction
 Is this issue happening for all documents?
 Has the document been correctly forwarded?
 Check If Document Submission Check Failure occurred
 Document is likely hung up in the workflow
 Document Manager Exceptions
 How to see the Document Manager exceptions:
 How to prevent Document Manager Error 1 and 2 (11i only)
 Receiving the Document Approval Manager Error 1 (Timeout) (11i only)
 Receiving the Document Approval Manager Error 2 (Not Active) (11i only):
 Receiving the Document Approval Manager Error 3:
 How to Retry Documents Stuck in In Process or Pre-Approved Status
 Is there a single (or just a few) documents stuck?
 Is there a large volume of documents stuck?
 How to cancel Documents Stuck in In Process or Pre-Approved Status
 Logging
 Still Have Questions?
References

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