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"An Undefined Error Has Occurred. Please Try Again Later." Exception When Using "Download Rates" Action Using Rates with Unit Breaks (Doc ID 2252512.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Transportation Sourcing - Version 6.4.1 to 6.4.3 [Release 6.4]
Oracle Transportation Management - Version 6.4.1 to 6.4.3 [Release 6.4]
Information in this document applies to any platform.

Symptoms

A Rate Record is created using a Rate Unit Break Profile. This Rate is used to create a Rate Load Definition. When the user attempts to run the "Download Rates" action with this Rate Load Definition, it fails with the message:

"An Undefined Error Has Occurred. Please Try Again Later."

In the log, the following Exception is found:

java.lang.IllegalArgumentException: Merged region AP5 must contain 2 or more cells
  at org.apache.poi.xssf.usermodel.XSSFSheet.addMergedRegion(XSSFSheet.java:358)
  at org.apache.poi.xssf.usermodel.XSSFSheet.addMergedRegion(XSSFSheet.java:323)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.mergeCells(RateLoadTemplateGenerateHelper.java:1032)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createHeaderCell(RateLoadTemplateGenerateHelper.java:974)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createCostParameterCell(RateLoadTemplateGenerateHelper.java:632)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createHeaderCell(RateLoadTemplateGenerateHelper.java:562)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createHeaderCell(RateLoadTemplateGenerateHelper.java:514)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createHeaderCell(RateLoadTemplateGenerateHelper.java:558)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.createHeaderCell(RateLoadTemplateGenerateHelper.java:514)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.generateRateRecordHeader(RateLoadTemplateGenerateHelper.java:477)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.generateRatesSheet(RateLoadTemplateGenerateHelper.java:439)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.generateRateLoadTemplate(RateLoadTemplateGenerateHelper.java:185)
  at glog.server.rateload.RateLoadTemplateGenerateHelper.generateRateLoadTemplate(RateLoadTemplateGenerateHelper.java:2781)
  at glog.server.rateload.RateLoadTemplateGenerateSessionBean.generateRateLoadTemplate(RateLoadTemplateGenerateSessionBean.java:138)
  at glog.server.rateload.RateLoadTemplateGenerateSessionServerSideEJBWrapper.generateRateLoadTemplate(RateLoadTemplateGenerateSessionServerSideEJBWrapper.java:130)
  at glog.server.rateload.RateLoadTemplateGenerateSessionServerSideEJBWrapper_9c08z5_EOImpl.__WL_invoke(Unknown Source)
  at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:34)
  at glog.server.rateload.RateLoadTemplateGenerateSessionServerSideEJBWrapper_9c08z5_EOImpl.generateRateLoadTemplate(Unknown Source)
  at glog.server.rateload.gen.RateLoadTemplateGenerateSessionSkel.generateRateLoadTemplate(RateLoadTemplateGenerateSessionSkel.java:131)
  at glog.server.rateload.gen.RateLoadTemplateGenerateSessionSkel.exec(RateLoadTemplateGenerateSessionSkel.java:42)
  at glog.webserver.wrapper.SkelImpl.execDispatch(SkelImpl.java:16)
  at glog.server.wrapper.WrapperSessionBean.execDispatch(WrapperSessionBean.java:83)
  at glog.server.wrapper.WrapperSessionServerSideEJBWrapper.execDispatch(WrapperSessionServerSideEJBWrapper.java:50)
  at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl.__WL_invoke(Unknown Source)
  at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:34)
  at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl.execDispatch(Unknown Source)
  at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl_WLSkel.invoke(Unknown Source)
  at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:701)
  at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:231)
  at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:527)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
  at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:523)
  at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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