Supplier Change Request for Shipment Cancellation is Rejected, even though Buyer Accepted the Change (Doc ID 2256779.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle iSupplier Portal - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Current Behavior
Supplier change request for shipment cancellation is rejected even though buyer accepted the change

Expected Behavior
When supplier change request for shipment cancellation is accepted by buyer,process completed successfully and new revision is created.


STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:

  1. Supplier Requested for a PO line cancellation using isupplier portal
  2. Buyer Accepted for the change
  3. PO Line didn't got cancelled
  4. On "View Change History", the below error message were shown and auto rejected the change request.
    Error: Although you have accepted the request to cancel this particular shipment, an error has occured while processing the cancellation. Therefore the request is rejected. Please contact your system admin for more information.



Cause

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