Email Notification Not Working (Doc ID 2257273.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Transportation Management - Version 6.3.7 to 6.3.7 [Release 6.3]
Information in this document applies to any platform.

Symptoms


No Email notification are being sent

Below errors are seen

Error Exception [000350] Could not transform template workflow/DefaultOrderEventHtml.xsl into format text/html
  java.lang.NoSuchMethodError: glog/webserver/util/XMLHelper.translate(Lorg/w3c/dom/Document;Ljava/lang/String;Ljava/lang/String;Ljava/util/Dictionary;Ljava/io/Writer;Ljava/lang/String;)V

java.lang.NoSuchMethodError: glog/webserver/util/XMLHelper.translate(Lorg/w3c/dom/Document;Ljava/lang/String;Ljava/lang/String;Ljava/util/Dictionary;Ljava/io/Writer;Ljava/lang/String;)V
at glog.server.workflow.notify.impl.XslTransformer.transform(XslTransformer.java:70)
at glog.server.workflow.notify.impl.XslTransformer.transform(XslTransformer.java:36)
at glog.server.workflow.notify.RouterWithTransformation.routeNonConsolidated(RouterWithTransformation.java:81)
at glog.server.workflow.notify.RouterWithTransformation.route(RouterWithTransformation.java:30)
at glog.server.workflow.notify.NotifyBundle.send(NotifyBundle.java:84)
at glog.server.workflow.notify.Notify.send(Notify.java:108)
at glog.server.workflow.notify.Notify.send(Notify.java:99)

A simple test was performed where a simple agent to notify contact was done and same error is seen




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms