Approval Request Does NOT Reach Final Approver In LOA EMAIL Workflow (Doc ID 2258338.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Approvals Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, AME Setup issues

ACTUAL BEHAVIOR
---------------
Approval request does NOT reach Final Approver in LOA EMAIL workflow

When approving the approval notification through e-mail approval in LOA workflow,
the approval process is completed at manager level without requesting (forwarding) to final approver (HR Executive).

But it works fine as expected when manager approves the notification via worklist.

We implemented AME as per oracle note(mentioned below) but the same issue still persists.
Configuring Approvals Management (AME) For Absence Management (LOA) Within Self Service Human Resources (SSHR) (Doc ID 789081.1)

Our goal is that request for final approval has to be forwarded to HR Executive,even when manager approves through e-mail.

Cause

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