In 12.2, How to Launch the Service Requests Forms Instead Html Page from UWQ
(Doc ID 2263826.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle Teleservice - Version 12.2 and laterInformation in this document applies to any platform.
Goal
Currently when double click on SR number from Universal Work Queue (UWQ), it opens the Service Request HTML page.
How to lunch the Service Request FORM instead HTML from UWQ when double click on SR number?
Solution
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In this Document
Goal |
Solution |