In 12.2, How to Launch the Service Requests Forms Instead Html Page from UWQ (Doc ID 2263826.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.

Goal

Currently when double click on SR number from Universal Work Queue (UWQ), it opens the Service Request HTML page.
How to lunch the Service Request FORM instead HTML from UWQ when double click on SR number?
 

Solution

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