R12: AP: Cancelled Invoice Has Unreversed Withholding Values (Doc ID 2265320.1)

Last updated on JUNE 30, 2023

Applies to:

Symptoms

An Invoice has been cancelled but is still showing on the Invoice Aging Report and the Accounts Payables Trial Balance.

The following query shows the invoice:

To cancel an invoice:

1. From a Payables Responsibility navigate to Invoices -> Entry -> Invoices
2. Query up an invoice that has Automatic Withholding Tax (AWT)
3. Click on the "Actions" button
4. Check the "Cancel Invoices" checkbox
5. Click the "OK" button
6. When the caution warning appears click the "OK" button
7. If the issue exists the invoice will still show on the Invoice Aging Report

To run the Invoice Aging Report

1. From a Payables Responsibility navigate to Other -> Requests -> Run
2. Select "Single Request" checkbox
3. Click the "OK" button
4. In the Name field enter "Invoice Aging Report" and click the tab key
5. In the Operating Unit field enter the operating unit of the invoice and click the tab key
6. Enter in the parameters required
7. Click the "OK" button
8. Click the "Submit" button
9. When prompted to submit another request click the "No" button

Cause

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