Error: 'Invalid contact for given customer account' When Changing The Bill To Account On A Repair Actual Line
(Doc ID 2269858.1)
Last updated on SEPTEMBER 14, 2023
Applies to:
Oracle Depot Repair - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
When attempting to change the Bill to account on a repair actual line the following error occurs.
ERROR
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Invalid contact for given customer account
CS_DB_ERROR (PROG_NAME=Cs_Charge_Create_Order_PVT.Update_Errors)
(SQLCODE=-60)(SQLERRM=ORA-00060: deadlock detected while waiting for resource
ORA-06510: PL/SQL: unhandled user-defined exception)
STEPS
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The issue can be reproduced at will with the following steps:
1. Depot Repair > Repair Orders > Repair Actuals tab
2. Change the default bill to account.
3. Save
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |