My Oracle Support Banner

QA Check Error: An Error Occurred in the QA Process while Trying to Delete the Contract's Negative Version (Doc ID 2276181.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to run the QA Check on a contract in QA Hold status, the following error is shown:

ERROR
-----------------------
An error occurred in the QA process while trying to delete the contract's negative version. Please contact your support representative.

STEPS
-----------------------
1. Using the Service Contracts Manager responsibility.
2. Navigate: Contracts Administrator > Launch Pad
3. Search a Service Contract which is in QA Hold status.
4. Go to  Actions > Check QA
5. Get the indicated error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.