R12:AP: Approving or Rejecting Invoices Using the Additional Invoice Details Page Does Not Correctly Reflect the Approval Status (Doc ID 2278294.1)

Last updated on MAY 03, 2023

Applies to:

Symptoms

On :  12.2.3 version, Invoice workflow issue

User Action(Approve/Reject) on Invoice Approval Notification via Additional Invoice Details screen is not getting recorded in WF Notification table, however same being recorded when action is taken from First Notification screen


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Invoice was created
2.Validated via Action Button
3.Approval Initiated via Action Button
4.Notification was send to approver
5.Open the View additional detail Link
6. Reject the Invoice
7.Open the close notification again
8.You will see following "This notification has been closed with the result: "
9:Result is updated as Null Value

Note: If the action is taken from First Page then action history is correctly updated as below

"This notification has been closed with the result: Reject"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot implement their customization when action is perform from View additional Detail Link.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.