My Oracle Support Banner

Sales Order Issue Transaction Stuck In Transaction Open Interface with "The onhand quantity is zero": Wrong LPN (Doc ID 2279216.1)

Last updated on DECEMBER 22, 2023

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.
The onhand quantity is zero

Symptoms

When attempting to process a sales order issue transaction, the following error occurs in inventory interface.

Error Message
The onhand quantity is zero for the selection criteria entered

Steps to Reproduce
1. Create a Sales Order in Order Management
2. Book/Pick/Allocate/Transact/Ship the order
3. Run Interface Trip Stop program
4. Sales Order is Inventory interfaced.
5. Inventory Transaction Worker then fails to process the inventory interface record.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.