Cannot Approve notifications due to Error: 3003: Lookup code '' is not a valid code for lookup (Doc ID 2286354.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

Whenever an expense report is approved/rejected/more information through emails, the following error is sent back in an email:

ERROR
-----------------------
Warning: Your previous response to this message was invalid (see error message below). Please resubmit your response.
Error Message: 3003: Lookup code '' is not a valid code for lookup type 'WFSTD_APPROVAL'.
Value Found: None
Remarks: Please use only the suggested values, making sure they are enclosed within quotes (For example "Approve", "Reject", and so on)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Approve expense report

Cause

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