PO or Req Workflow Deferred and Stuck 'In Process' when 'PO: Workflow Processing Mode' is Set to Background or Null, whereas It Works Fine when Using Online Mode (Doc ID 2288816.1)

Last updated on AUGUST 31, 2021

Applies to:

Symptoms

Purchase Order or Requisition workflow is deferred and stuck 'in process' when 'PO: Workflow Processing Mode' is set to background or null, whereas it works fine when using online mode.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set 'PO: Workflow Processing Mode' to Background or null.
2. Create document and submit it for approval.
3. Then the document will be stuck in "In Process" status.
4. Check the workflow activity, workflow always deferred and waiting for background engine to run.
5. Manually submit the 'Workflow Background Process', but it does not work.
6. Set 'PO: Workflow Processing Mode' to online, then it works fine, no deferred workflow happens.

Changes

Cause

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