Unexpected Error APP-SQLAP-97731 When Validating Invoice Linked to Purchase Order with 0 Quantity Distribution
(Doc ID 2289422.1)
Last updated on JUNE 25, 2024
Applies to:
Oracle Purchasing - Version 12.2.4 to 12.2.6 [Release 12.2]Oracle Payables - Version 12.2.6 to 12.2.6 [Release 12.2]
Oracle iProcurement - Version 12.2.4 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.
Symptoms
Problem Statement
When try to validate the invoices,the following error occurs :
Error
Unexpected error occurred during Tax Calculation.
Exception: An unexpected error has occurred. Please contact your system administrator. Please correct the problem or contact your System Administrator.
In addition, it is possible to get the error
APP-SQLAP-97731 The System Cannot Generate Distributions Because Tax Calculation Failed
EBTax Debug Log shows the following error:-
ZX_TRD_INTERNAL_SERVICES_PVT.calc_variance_factors(+)
No Retainage - Normal Flow
-1476: ORA-01476: divisor is equal to zero
ZX_TRD_INTERNAL_SERVICES_PVT.calc_variance_factors(-)
After calling calc_variance_factors return_status = U
ZX_API_PUB.DETERMINE_RECOVERY(-)
Steps:
1. Create a requisition with 3 lines in iProcurement
Shop > Add to Cart > View Cart and Checkout > Submit and Edit and Checkout
2. Apply the charge account at the first line and select the check box "Apply this Cost Allocation information to all applicable requisition lines"
3. Apply button
4. Upon seeing see the other lines the charge account will be copied which is correct.
5. But if repeating the steps to apply the charge account from 2nd line onward then the charge account is not getting copied to the other lines. e.g. updating the charge account on the 2nd line
6. Upon opening the first and third lines then the charge account is not getting copied to them.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |