No Balances Have Been Setup To Display. Contact Your System Administrator

(Doc ID 2296832.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

Manager goes to approval a leave request, selects the 'View Entitlement Balance' and is given the following message:

No balances have been setup to display. Contact your System Administrator



Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1 Employee raised a leave request
2 Approval Notification goes to manager
3 Manager (Manager Self Service) logged in to the system and open the notification Received
4 Kept cursor on View Entitlement Balance Link.
5 Manager is not able to see the Balance and it is giving message “No balances have been setup to display. Contact your System Administrator”



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms