Unable to Change Owner in Installed Base. Error: "The Inventory Item (xxx) doesn't exist in the Inventory Organization (xx) provided." (Doc ID 2297963.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Symptoms

When attempting to update the instance owner
the following error displays at top of Installed Base Update page

ERROR
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The Inventory Item (xxx) doesn't exist in the Inventory Organization (xx) provided.


STEPS
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The issue can be reproduced at will with the following steps:
 - Oracle Installed Base Agent User > Query instance number > Installed Base Update instance > (Change Owner) button
 - Enter new owner information > Click Apply
 - After click on the apply button, this is where the error displays at the top of the IB UI page

 - If assign the item to xx organization and updated the owner again, get yet another error like above except with a different inventory item id in the error text.

- This gets repeated for several errors, each with a different Inventory Item number in the error text.

Changes

Cause

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