Unprocessed orphan event for missing reconciled cash receipt history row

(Doc ID 2298013.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Subledger Period Close Exception report shows an unprocessed RECP_UPDATE event for a receipt which was reconciled in Cash Management, but the reconciliation row is missing from AR_CASH_RECEIPT_HISTORY_ALL table.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Menu > View > Requests > Submit a New Request... > Single Request
3. Select from LOV > Subledger Period Close Exception report
4. [B] Submit


Cause

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