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Dunning Email Subject and Body Not Sent in Customer Language (Doc ID 2299626.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When sending dunning emails from Advanced Collections, the email body and subject are not sent in the language defined for the customer. It works for some customers, but not others.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
:  Collections

  1. Defined translations for the email body and subject profiles and lookups.
  2. Define a language for a specific customer and send dunning via email.
  3. Verify the email that is sent is in the customer defined language.

Cause

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