Invoice Approval Error If Approver Is Now An Ex-Employee

(Doc ID 2308876.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Approvals Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

EBS 12.2.5: AR invoice Approval getting error as below.

User XFD637 - was terminated and end date from system and was one of the EMEA GMT approver list hierarchy.
As he is end dated we removed him from the list of approvers however, it seems he is causing an error as an invalid approver.
Because of this many transaction work flow will error without any approval.
Could you please check the issue and please let us know the possible way to remove the user who end dated form the list of approvers and please let us know any sync program for the same to remove the approver tables as well

Changes

 

Cause

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