Document of Record (DOR) After Rejection, The Creator Receives A FYI Notification With No Details

(Doc ID 2311036.1)

Last updated on OCTOBER 16, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Workflow,Approval,Common Funct

ACTUAL BEHAVIOR
---------------
When a document of record is rejected by an approver and sent back to the requestor, rejection comments are not included in the rejection notification.

EXPECTED BEHAVIOR
-----------------------
When a document of record is rejected by an approver and sent back to the requestor, rejection comments should be included in the rejection notification.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee Self-Service
2. Document of Record
3. Create a DOR
4. Submit to approval
5. Log in as the approver
6. Open the approval notification
7. Reject with a note
8. Log in as the Employee
9. See the FYI notification: Documents of Record for xxx has been rejected.
No details/comments are shown in the notification of the rejection.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot obtain complete information on the rejected documents.

Cause

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