"com.sun.mail.smtp.SMTPSendFailedException: Domain name required for sender address NULL" Exception for Tender Email Notifications

(Doc ID 2311896.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Oracle Transportation Management - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Tender email notifications are not being sent from OTM to the respective involved parties defined on the shipment. The following exception is observed when tender email notification is triggered:

ERROR
---------------



EXPECTED BEHAVIOR
-----------------------
It is expected to be able to send tender email notifications successfully with no errors.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Tender a shipment in OTM with an involved party contact with an involved party qualifier of LOGISTICS. The involved party contact should have email notifications enabled as their notification type.
2. An email notification will be triggered to the involved party contact
3. The email notification will fail with the above exception.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms