R12 AME : ORA-20108 The transaction ID specified returned an incorrect number of rows for PUR NATURAL ACCOUNT (or ITEM_CATEGORY)

(Doc ID 2312330.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Purchasing - Version 12.2.5 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When attempt to reapprove AME Purchase Order after it has been changed ,receive below notification error :

Error
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Contact your system administrator to identify the problem and to use SQL*PLUS or workflow Monitor to reactivate the approval workflow where i left off

No approvers found. ORA-20108: The transaction ID specified returned an incorrect number of rows for PUR NATURAL ACCOUNT. Ensure you specify a valid transaction ID and the dynamic query of the attribute returns correct number of rows.

This error could also mention attribute ITEM_CATEGORY or others

Cause

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