"500 Internal Server Error" When Attempting to View Results in a Custom Screen Set

(Doc ID 2312365.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Transportation Management - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When clicking to view all results in a custom screen set, the following error is observed

ERROR
---------------

 

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Access a custom screen set from the menu
2. Perform a search in such a way where more than 1000 results can be retrieved (i.e. conduct an open search with no criteria).
3. Click on the All button from right top corner in the results page.
4. Click on one of the records in the results page to view.
5. The exception is observed.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms