DATAFIX : RMA Order Line's Ship to Location Is Blank, Need to Fix Copy from RMA Order Header (Doc ID 2312428.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Order Management - Version 12.1.3.4 and later
Information in this document applies to any platform.

ACTUAL BEHAVIOR

RMA order line's ship to location is blank, but order line status is "Closed". Due to Null Ship To Customer had issues with Sub Ledger Accounting.

EXPECTED BEHAVIOR

Data fix needed to update ship to location at order line level to the same value as ship to location at order header

Steps

The issue can be reproduced at will with the following steps:

Login to Oracle Applications
Go to Order Management Super User Responsibility
Navigate to Menu path > Order, Returns > Sales Order form
Create a return order header and return order line
Note that the Ship To Location is present at sales order header level in the form, but not populated at sales order line level for all the lines.

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In this Document

Symptoms

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