Error in Package ARP_ADDR_LABEL_PKG During Contract Creation

(Doc ID 2319127.1)

Last updated on OCTOBER 19, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Error while saving service contract

ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 528
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 591
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2535
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2824
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2982

The issue can be reproduced with the following steps:
1. Create a new service contract for issue customer account
2. Proceeding to Save reported error occurs


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