Error in Package ARP_ADDR_LABEL_PKG During Contract Creation

(Doc ID 2319127.1)

Last updated on OCTOBER 19, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Error while saving service contract

ERROR
-----------------------
ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 528
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 591
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2535
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2824
ORA-06512: at "APPS.ARP_ADDR_LABEL_PKG", line 2982

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Create a new service contract for issue customer account
2. Proceeding to Save reported error occurs

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms