Universal Work Queue Is Blank And Does Not Populate Any Nodes (Doc ID 2323173.1)

Last updated on NOVEMBER 02, 2017

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Universal Work Queue

ACTUAL BEHAVIOR
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When opening Collection Agent Responsibility move into Collectors Work Queue and see that the UWQ form is blank.
The details can be seen using the search screen and querying for the customer account.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Collections > UWQ
2. Do not see any nodes or data in the grid.



Changes

 

Cause

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