IMAP Randomly Dropping Off Processing With oracle.apps.fnd.cp.gsc.ProcessorException: Unable to move message Error

(Doc ID 2325064.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer is using exchange server and their IMAP mailbox that's randomly dropped off processing INBOX folder.

Following errors are from Workflow Mailer log.

[Sep 7, 2017 3:59:54 PM WST]:1504771194549:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:EXCEPTION:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process()]:Processor Exception was thrown due to lost connection
[Sep 7, 2017 3:59:54 PM WST]:1504771194549:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:PROCEDURE:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.cp.gsc.SvcComponentProcessor.performClose()]:BEGIN
[Sep 7, 2017 3:59:54 PM WST]:1504771194549:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:STATEMENT:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.close()]:Closing connection
[Sep 7, 2017 3:59:55 PM WST]:1504771195550:-1:-1:v-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:STATEMENT:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.close()]:Folder is already closed
[Sep 7, 2017 3:59:55 PM WST]:1504771195550:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:ERROR:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.close()]:Connection to Store is closed
[Sep 7, 2017 3:59:55 PM WST]:1504771195550:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:PROCEDURE:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.cp.gsc.Processor.performError(ProcessorException)]:BEGIN (oracle.apps.fnd.cp.gsc.ProcessorException: Unable to move message {<505F30B0AB1A09449C9FAC597EEAB985A2929138@aaa.bbb.org.dd>} -> javax.mail.MessagingException: connection failure;
nested exception is:
com.sun.mail.iap.ProtocolException: connection failure)

[Sep 8, 2017 9:17:56 AM WST]:1504833476633:-1:-1:aaa.bbb.org.dd:xx.xxx.xx.xx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:1565309672:85230:1504769328900:4:UNEXPECTED:[SVC-GSM-WFMLRSVC-159108-10011 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store

Cause

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