Error When Creating Customer Credit Application JBO-26041 ORA-01400

(Doc ID 2326300.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version - 12.2

Unable to create customer credit application


ERROR
------------
You have encountered an unexpected error. Please contact your System Administrator for assistance.

The java stack exception shows

 

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.DMLException: JBO-26041:
Failed to post data to database during
"Insert": SQL Statement "INSERT INTO AR_CMGT_CREDIT_REQUESTS(CREDIT_REQUEST_ID,LAST_UPDATE_DATE,LAST_UPDATED_BY,CREATION_DATE,
CREATED_BY,LAST_UPDATE_LOGIN,APPLICATION_DATE,
CREDIT_CLASSIFICATION,PARTY_ID,CUST_ACCOUNT_ID,CUST_ACCT_SITE_ID,
SOURCE_NAME,STATUS,REQUESTOR_TYPE,REQUESTOR_ID,CREDIT_TYPE,NOTES,
SITE_USE_ID,TRX_AMOUNT,TRX_CURRENCY,SOURCE_USER_ID,SOURCE_RESP_ID,
SOURCE_RESP_APPLN_ID,SOURCE_SECURITY_GROUP_ID,SOURCE_ORG_ID,
REVIEW_TYPE,CREDIT_REQUEST_TYPE)

 

## Detail 0 ##
java.sql.SQLIntegrityConstraintViolationException: ORA-01400: cannot insert NULL into ("AR"."AR_CMGT_CREDIT_REQUESTS"."APPLICATION_NUMBER")

 

STEPS
------------
The issue can be reproduced at will with the following steps:

Enter basic information such as the following:

Navigation: Credit Management Super User > Application > Search > Customer Name > View Accounts > Create Credit Application >
Credit Review Purpose: Credit Review > Credit Classification: Moderate Risk > Amount Requested: > Currency Requested: USD > Application Date: Today's date > Requestor: Select Name

Click on Save for Later or Submit.



BUSINESS IMPACT
-------------------------
The issue has the following business impact:
Due to this issue, cannot create a credit application.

Cause

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