"Generate PDF Payslips" Errors With Signal 6

(Doc ID 2326655.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 HRMS RUP 8, in all instances,

When attempting to run the Generate PDF Payslips process,
the following error occurs.

ERROR
-----------------------
#
# An unexpected error has been detected by Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x0623bce3, pid=12171, tid=4137522880
#
# Java VM: Java HotSpot(TM) Client VM (11.0-b15 interpreted mode linux-x86)
# Problematic frame:
# V [libjvm.so+0x23bce3]
#
# An error report file with more information is saved as:
# /d01/GLBX/inst/apps/GLBX_aedceat03/logs/appl/conc/log/hs_err_pid12171.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
stat_low = 86
stat_high = 0
emsg:was terminated by signal 6
/d01/GLBX/apps/apps_st/appl/pay/12.0.0/bin/PYUGEN
Program exited with status -1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Run the Generate PDF Payslips process
2. Observe the error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view their payslips in PDF format on their mobile device

Cause

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