JTF_APPR Workflow Error"component 'SENDNOTIFICATION' must be declared" When Approving User After Upgrade From 11.5.10 To 12.2.6

(Doc ID 2328808.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle iStore - Version 12.2.6 and later
Oracle iSupport - Version 12.2.6 and later
Oracle Workflow - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, CRM HTML Administrator > User > Pending Approvals

When attempting to approve new users the following error occurs that registered via the self registration -

ERROR
-----------------------
3825: Error '-6550 - ORA-06550: line 1, column 21:
PLS-00302: component 'SENDNOTIFICATION' must be declared
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored' encountered during execution of Rule function
'wf_xml.SendNotification' for event 'oracle.apps.wf.notification.send' with key '10348935'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. CRM HTML Administrator
2. User>Pending Approvals

Choose a user and click on accept button returns the error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the newly registered users cannot be approved nor access the system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms