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JTF_APPR Workflow Error"component 'SENDNOTIFICATION' must be declared" When Approving User After Upgrade From 11.5.10 To 12.2.6 (Doc ID 2328808.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle iStore - Version 12.2.6 and later
Oracle iSupport - Version 12.2.6 and later
Oracle Workflow - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, CRM HTML Administrator > User > Pending Approvals

When attempting to approve new users the following error occurs that registered via the self registration -

3825: Error '-6550 - ORA-06550: line 1, column 21:
PLS-00302: component 'SENDNOTIFICATION' must be declared
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored' encountered during execution of Rule function
'wf_xml.SendNotification' for event '' with key '10348935'.

The issue can be reproduced at will with the following steps:
1. CRM HTML Administrator
2. User>Pending Approvals

Choose a user and click on accept button returns the error

The issue has the following business impact:
Due to this issue, the newly registered users cannot be approved nor access the system.


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