Collectors Not Assigned Correctly At Account Level From Territory Assignment

(Doc ID 2329313.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When assigning collectors at the Account level via Territories, the correct collector is not correctly assigned.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Setup a territory to assign collectors at the Account level.
  2. Run required Territory programs, and IEX: Territory Assignment.
  3. Verify if collectors are assigned correctly at the Account level.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms