Cannot Assign Task To Resource Types Other Than Employee Resources. Error: FRM-41091: Cannot find LOV: invalid ID

(Doc ID 2331011.1)

Last updated on NOVEMBER 23, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6

When attempting to schedule a task to 'other resource' resource types the following errors are displayed.

ERROR
-----------------------
FRM-41091: Cannot find LOV: invalid ID

FRM-41828: LOV does not exist


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Service request form and create a new Service request
2. Create a task in the task tab
3. Select assignee type = other resource
4. Error occurs.

Changes

 

Cause

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