APP-FND-09916 When Attempting To Unable User Description or Email Address

(Doc ID 2331234.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Application Object Library - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When anyone tries to update a user's information on the User Define form (FNDSCAUS) through the navigation Security / User / Define the below error occurs:

APP-FND-09916 unable to update user information

The Forms Runtime Diagnostic (FRD) showed FND_EVENT_PROCESSING returned FND MESSAGE_NAME "FND-9916".

The SQL trace on the form shows the Workflow error WFE_EVENT_NOTEXIST.

Cause

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