RATEWAREXL WS Call Is Not Working For 9 Digit Postal Codes

(Doc ID 2333567.1)

Last updated on NOVEMBER 29, 2017

Applies to:

Oracle Transportation Management - Version 6.3.6 to 6.4.4 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

When attempting to perform a planning, LTL rates are not getting picked for shipments with location having postal code with 9 digit and the following error occurs.


The issue can be reproduced at will with the following steps:

1. Navigate to Order Management -> Order Release -> Order Release
2. Search for Order
3. Go to Action -> Operational Planning -> Create Buy Shipment -> Direct
4. Click OK

The above error appears.

Cause

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