Rating Calls to SMC RATEWAREXL Fail If the Locations Have A 9 Digit Zip/Postal Code

(Doc ID 2335494.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Transportation Management - Version 6.4.2 to 6.4.4 [Release 6.4]
Information in this document applies to any platform.

Symptoms

Rating calls to SMC RATEWAREXL fail if the Locations have a 9 digit zip/postal code, since RATEWAREXL does not accept 9 digit zip code.
OTM is able to sends out the 5 digit postal code when using External Rating Engine ID 'RATEWAREXL WITH CARRIER CONNECT'.

Cause

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