Unable To Find Receipt In Receiving Return Form Against Cancelled Purchase Order (Doc ID 2341924.1)

Last updated on JANUARY 17, 2024

Applies to:

Symptoms

On : 12.2.4 version, Receiving Functions

When attempting to create Return using a particular receipt number , the following error occurs.

OR

Cancelled release is not available for a return to vendor.

ERROR
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APP-PO-14094: No records meet your search criteria
Cause: There are no records that match your search criteria.
Action: Re-enter your search criteria with fewer or different parameters.

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Inventory > Transactions > Receiving > Returns
2. Choose organization
3. Query with Receipt number

Above error is raised.

OR

1. Purchase Order / Blanket Releases are created - approved. (ex. quantity of 10 is ordered)
2. Partial Quantity is received against the purchase order / blanket release shipment. (ex. quantity of 5 is received/delivered)
3. The purchase order / blanket release shipment is then cancelled - resulting in only the outstanding quantity being cancelled (ex. 5 - not yet received)
4. Navigate - Receiving/ Returns - search for the purchase order / blanket release - it is not found - error occurs

Changes

Cause

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