Differences Between Ordered Quantity And Shipped Quantity unable to Invoice

(Doc ID 2345942.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Finance & Accounting

ACTUAL BEHAVIOR  
---------------
Customer is reporting differences between Ordered Quantity and Shipped Quantity  

The user reported us a differences between Ordered Quantity vs Shipped Quantity. The Secondary Shipped Quantity is impacting in the sales order - invoice.
I reviewed this case and if you review it, the user ordered the following product in the sales order number 6007141.

Item
346200.51

UOM
5 L

Equivalent
1.321 EA


The user shipped the 1.321 EA (5 L) in the Shipping Transactions and the sales order (Order Organizer) only has 4.3154 L (1.140 EA) in the shipped quantity according with the Secondary Shipped Quantity of Shipping Transactions Form, that is incorrect.

Customer has  several items / sales orders with the same problem.

EXPECTED BEHAVIOR
-----------------------
That  order qty and shipped qty and invoice qty would be the same  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Responsibility : Oracle Order Management


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accurately invoice

Changes

 

Cause

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