Differences Between Ordered Quantity And Shipped Quantity unable to Invoice
(Doc ID 2345942.1)
Last updated on AUGUST 11, 2022
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Finance & Accounting
ACTUAL BEHAVIOR
---------------
Customer is reporting differences between Ordered Quantity and Shipped Quantity
The user reported us a differences between Ordered Quantity vs Shipped Quantity. The Secondary Shipped Quantity is impacting in the sales order - invoice.
I reviewed this case and if you review it, the user ordered the following product in the sales order number 6007141.
Item
346200.51
UOM
5 L
Equivalent
1.321 EA
The user shipped the 1.321 EA (5 L) in the Shipping Transactions and the sales order (Order Organizer) only has 4.3154 L (1.140 EA) in the shipped quantity according with the Secondary Shipped Quantity of Shipping Transactions Form, that is incorrect.
Customer has several items / sales orders with the same problem.
EXPECTED BEHAVIOR
-----------------------
That order qty and shipped qty and invoice qty would be the same
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility : Oracle Order Management
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accurately invoice
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |