Adding Packaged Item As a Search Criteria on Tracking Event Screen Returns No Results (Doc ID 2352160.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

Cannot find the Tracking Event by using the Packed Item ID as a search criteria.

Example:
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Create a custom 'SHIPMENT_TRACKING_EVENT' screenset and add 'Packaged Item ID' field on the 'Search' tab.

1. Navigate to Shipment Management -> Shipment Management -> Buy Shipment
2. Search for Shipment: xxx
3. Actions -> Shipment Management -> Events -> Add Tracking Event
4. Enter the following data on the 'Identification' tab

Responsible Party: xxx
Status: xxx
Event Date/Time: xxx
Shipment ID: xxx
Shipment Stop: xxx

5. Click 'Detail' button
6. Click on "Order" button
7. Click on "Equipment" button
8. Select Ship Unit ID: xxx
9. Enter 'Recieved Weight' of x LB
10. Enter 'Recieved Volume' of x CUFT
11. Enter 'Recieved Ship Unit Count' of x
12. Click 'Save' next to the row
13. Click 'Edit Line' button
14. Notice that the 'Packaged Item' says xxx
15. Click 'Save'
16. Click 'Finished'

NOTE: If you then edit the Tracking Event, go to the 'Equipment' tab and click 'Edit Line', you will see that the Packaged Item is empty.

17. Open the custom 'SHIPMENT_TRACKING_EVENT' screenset
18. Enter "xxx" in the Packaged Item field -> Click search -> Tracking Event xxx not found.

Cause

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