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Sales Order Is Closed While Line Status Is Awaiting Shipping (Doc ID 2353282.1)

Last updated on DECEMBER 22, 2023

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Sales Order is closed but lines remain in 'Awaiting Shipping' status.

EXPECTED BEHAVIOR

Sales order lines need to be closed before the order is closed.

STEPS

The issue cannot be reproduced at will, but can be seen with the following steps: 

  1. Go to Order Management Super User Responsibility > Orders, Returns > Query the Sales Order from Sales Order Form
  2. See the Header Status, It is Closed.
  3. Go To Line Items tab and find that Line Status is Still Open. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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