Sales Order Is Closed While Line Status Is Awaiting Shipping
(Doc ID 2353282.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Sales Order is closed but lines remain in 'Awaiting Shipping' status.
EXPECTED BEHAVIOR
Sales order lines need to be closed before the order is closed.
STEPS
The issue cannot be reproduced at will, but can be seen with the following steps:
- Go to Order Management Super User Responsibility > Orders, Returns > Query the Sales Order from Sales Order Form
- See the Header Status, It is Closed.
- Go To Line Items tab and find that Line Status is Still Open.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |