Order Line Stuck In Scheduled Status with APP-ONT-251013: There Are No Eligible Activities To Be Completed.

(Doc ID 2354347.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Booking

When attempting to progress sales order the following error occurs.
There are several Order lines which got stuck in 'Scheduled' status.
Unable to Progress all of them as the following error occurs:

OBSERVATION
Header: BOOKED
Some lines in AWAITING_SHIPPING
Others in SCHEDULED

ERROR
 APP-ONT-251013: There are no eligible activities to be completed.
 The flow may be completed. Please see the workflow monitor for
 more information.


STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order = 10437584
3. Place cursor on line 36.1 > Actions > Progress Order
4. APP-ONT-251013: There are no eligible activities.

Cause

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