Workflow Notification Mailer failing with "java.net.SocketTimeoutException: Read timed out"

(Doc ID 2354871.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Workflow - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Workflow Notification mailer


ACTUAL BEHAVIOR
---------------

Unable to send any Workflow Notification Emails though Mailer is up and Running

EXPECTED BEHAVIOR
-----------------------
All the Notifications Email should be sent if Mailer is up and Running

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send one Test Notification
2.Email is not sent.


BUSINESS IMPACT
-----------------------
The issue has the following business impact: production
Due to this issue, users cannot approve/recieve notifications

Changes

 Brought up the Mailer after applying some Patches.

Cause

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