Sales Order is not Released from Order Hold from Case Folder Recommendation

(Doc ID 2356806.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When submitting a recommendation from Oracle Credit Management to 'Remove Order from Hold', why is the Sales Order not released from credit hold?

Steps to Reproduce:

Responsibility: Credit Management Superuser
Navigation: Analysis

1. Submit a recommendation on a case folder to 'Remove from Order Hold'
2. After running the ARCMGTAP workflow, verify if the Hold is released in Order Management

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms