Sales Order is not Released from Order Hold from Case Folder Recommendation

(Doc ID 2356806.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.


When submitting a recommendation from Oracle Credit Management to 'Remove Order from Hold', why is the Sales Order not released from credit hold?

Steps to Reproduce:

Responsibility: Credit Management Superuser
Navigation: Analysis

1. Submit a recommendation on a case folder to 'Remove from Order Hold'
2. After running the ARCMGTAP workflow, verify if the Hold is released in Order Management


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