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DMZ: Forgot Password Link Fails With Error 'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR' (Doc ID 2359318.1)

Last updated on FEBRUARY 09, 2018

Applies to:

Oracle User Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, SUPPORT

When attempting to use the Forgot Password Assistance Link
the following error occurs

ERROR
-----------------------
'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Login Forgot Password Assistance Link
2. Same error happens for Forgot User Name option

Changes

 DMZ is configured

Cause

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