From iSupport Employee User Getting HTTP 403 Error Trying To Access Documents Attached To Solutions (Doc ID 2361142.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

On : 12.2.6 version,

ACTUAL BEHAVIOR
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After searching a solution in iSupport Employee User, when try to open a document attached to the solution, the following error occurs:

The website declined to show this webpage
HTTP 403
Most likely causes:
This website requires you to log in

When the same solution is searched from Knowledge Management instead of using iSupport, the same attachment can be opened without error.


EXPECTED BEHAVIOR
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Need to be able to search solutions with attachments from iSupport and being able to open those attachments

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to iSupport Employee User
2. Then click on "Find Solutions to your problems" hyperlink.
3. The Knowledge Base page is displayed.
4. On that page, search for a solution
5. In the Solutions section, click on any of the solutions.
6. After the solution is displayed, try to open an attachment on that solution and the reported error occurs

Cause

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