Default Codes For TeleSales (quotes, Orders Etc) Seems To Not Show The Correct Values

(Doc ID 2361307.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle TeleSales - Version 12.2.5 and later
Information in this document applies to any platform.
Checked relevance on 21-FEB-2018

Symptoms

When you compare the draft quotas on the dashboard and the actual draft quotes (under the Quotes tab), there are some quotas found on quotas tab that are not found on the draft quotas on the dashboard.

EXPECTED BEHAVIOR
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On comparison of the draft quotas on the dashboard and the actual draft quotes (under the Quotes tab), the quotas found on quotas tab should be found on the draft quotas on the dashboard.

STEPS
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The issue can be reproduced at will with the following steps:
1. TeleSales
2. eBusiness Center
3. Service
4. Setup
5. Customer Management
6. Customer Profile

Changes

 

Cause

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