Error When Submitting Charges: 'ORA-31011: XML parsing failed ORA-19213: error occurred in XML processing'

(Doc ID 2365118.1)

Last updated on FEBRUARY 23, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4  Service Request Charges

When attempting to submit charges on the service request form the following error occurs:


ERROR
-----------------------
.Submit Order failed: CS_Charge_Create_Order_PVT.Submit_Order - ORA-00604: error occurred at recursive SQL level 1 ORA-31011: XML parsing failed ORA-19213: error occurred in XML processing at lines 3 LPX-00225: end-element tag "PARAMETER_LIST" does not match start-element tag "VALUE".

ORA-00604: error occurred at recursive SQL level 1 ORA-31011: XML parsing failed ORA-19213: error occurred in XML processing at lines 3 LPX-00225: end-element tag "PARAMETER_LIST" does not match start-element tag "VALUE" in Package CS_Charge_Create_Order_PVT Procedure Submit_Order


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service request.
2. Create a charge for a labor item
3. Submit charges
4. Error occurs.



Cause

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