Payroll Dashboard Times Out With Internal Server Error

(Doc ID 2367632.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.
This note provides a brief overview of .

Symptoms

Problem Statement:

When trying to load the main Payroll Dashboard form, following error occurs.

Internal Server Error

The Server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, <EMAIL> and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

 

 

Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1.  Login as Payroll Professional responsibility.
  2.  Navigate to Payroll Dashboard.
  3.  Error occurs



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms